BAD CUSTOMER SERVICE

I joined Virgin Active in April 2015 through my medical aid where i should receive a discount, a representative by the name of Nolan from Virgin Active visited our branch to sign us up. To my understanding and like he explained that should one join the gym one should be on the Full Multiply plus which cost R170 in order to receive the 80% discount. The subscription fee every month should then be R80 but the end of of April a R400 was deducted and in MAY, JUNE, JULY, AUGUST a R400 was also deducted, this is totally unacceptable.<br> <br> After the 1st deduction went off in April I phone Nolan and explained the situation to him and his response was that he can only give the first payment of R400 back ( that went off in April) but there is nothing he can do about the second deduction. He said he will contact me back the following day up until today i haven't heard of him.<br> I sent him messages still no reply i wanted to cancel my contract, bcz this is very bad customer service and totally unacceptable, i am not satisfied with this and i want to cancel this contact and would like my money back because i haven't used the service. :(