Bad customer service

<p>About a week ago I went too the virgin active in Bedfordview, I was interested in joining the club as I had just moved close too that gym , I was blatantly told at the door they are not prepared too show me around the gym or too see a sakes person as I didn't have my ID book with me , I find it very poor service that and if that's how they are too there new clients I think I should rather stick with the gym I currently attend , big companies don't care about customers but I thought the virgin company was different , well I guess not </p>