bad customer service

<p>Hi</p> <p>To whom it may concern</p> <p> </p> <p>I am a member of virgin active lenasia for the past 10 years, recently i got married and signed my wife up on the 25th November 2016.</p> <p> </p> <p>It is now 3 weeks and my wife's account is still not active, i was contacted once from virgin active to give my banking details to activate the account and was told the account would be activated. I got no feedback from virgin active about her membership since then. Last week thursday when my wife when to the gym to train she was told that she can not train as she is not a member, she felt very embarrassed and was very upset and wants to cancel her membership and wants me to cancel mine too and join zone fitness.</p> <p> </p> <p>The customer service at Virgin Active Lenasia is pathetic, i am highly disappointed.</p> <p> </p> <p>regards</p> <p>Riza</p>