AS
Armand S

1 reviews | Active since Nov 2024

18 Nov 2024, 14:01

Bad customer experience with staff and manager

Coming from virgin active amanzimtoti

I've been wanting to join this gym for a while so my girlfriend and I decided to go and have a look,looks and presentation wise it's great,looked clean,maintained and professional,we weren't there during peak hours so I imagine the heavy weights area can get quite cramped. Then when were happy with what we saw one of the sales assistants took us to one of the customer cubicles and asked us some questions about what we want to achieve joining a gym,afterwards i asked him what the costs will be for both of us join and he gave us a price with a whole bunch of other info about discounts and specials,so I asked him if you could send or print me out a type of "qoute" as there were quite a few different prices he mentioned,so that we(my girlfriend and i) could go home and discuss joining them as it's quite a healthy sum to pay every month not to mention it'll be a signed contract,then he started hammering on "why don't you join today?What's stopping you from joining today?" So I explained to him that we're both tied up in life this year but in the new year we are wanting to start gyming together.Then goes on a long explanation of why I should join now and build momentum now and not lose interest in the new year repeating his questions again in the end.I explained to him again in further detail why and asked for the qoute again.Then he stands up and gets his manager which sits in the door way of the cubicles, to repeat exactly what he just told me with the same questions,so repeat myself again for a 3rd time and he carried on exactly the same asking me again "What's stopping you from joining today?"after repeating myself for a 5th time he finally stopped and moved out of the door way for me to get a chance to leave,not happy with that customer experience and can't recommend people to place knowing that's going to be their experience.

0
Replies (0)