bad customer care

i took a membership in October for my son 17 yrs old he turned 18 in December no one informed me that in one month my fees will double ,i have called the call center 3 times to resolve this problem either changing the contract or assistance in putting it in my others sons name who is working and can afford the contract as i just cant as a single mother still trying to pay schooling .A lady Lee-ann is by far the rudest unhelpful uncaring person i have Eva met and virgin should seriously think about having someone like her talking to there clients ,or maybe clients dont matter