Bad Consultant/Staff Attitude and Non cancellation of contract

I just received a call from a rude Virgin Active consultant but unfortunately cannot remember her name as she caught me in the middle of work. This lady called with with such bad attitude that she was even cutting me off as I was speaking until I told her to her one of her managers to call me. I have a contract with Virgin Active for myself and my son but the Club I joined at which is Sunny Park closed down and I was advised I could use Loftus Park since it has Club V. End of February Loftus Park told me that if I wanted to train there further I needed to upgrade my membership and pay the club fee which is different to the one I signed the contract with. I called virgin active about this and I was given a 3 months discount whilst I figure out how I move forward from the situation I am now finding myself in. But now every time I need to go to the gym I need to pay someone a fee to look after my child whilst I also pay for his Club V since Hatfield and Tramshed do not have Club V. I have decided to cancel his membership and called in on the 13th to do so and was told to pay a membership fee which I questioned because I am not cancelling out of my own accord but because they cannot accommodate my child when I am at the gym. The lady that I spoke to on 13/04/2023 said she would escalate the matter and revert today, Monday, 17 April 2023. I just received a call from this rude lady telling me I owe virgin active some cancellation fee and needs to know when she can debit my account. In explaining myself and seeking understanding she kept cutting me off and I insisted that the next call should be from her manager someone who would know how to address a client and should come up with a solution. I need this sorted out as soon as possible and consultants should know how to approach clients as we cannot be disturbed buy such rude calls.