Bad communication by virgin

So virgin active has been sending me mails during lockdown that my membership has been canceled due to missed payment. So I asked okay when they told me March. In my understanding we pay in advance for membership and paying in March for April when the whole country is in lockdown.. But I said okay cool thats fine now this month suddenly I'm being debited by virgin active for my membership which they told me was canceled. Sent a query and I'm still waiting.