BAD COMMUNICATION and *****

I went to Virgin Active Montana in late January to sign up for a membership. To my surprise I was told that I have an active membership and awes them about R11 000. I was given an email address to communicate with "head office". After 3 weeks of sending emails, reminders and endless calls someone named Daniella responded on my email apologising for the delay and promising to follow up with my issue since I had send them proof that I had previously cancelled my membership and paid the early cancellation fee in March 2023. Today is 9 April 2026, 6 weeks after Daniella had promised to attend to my query and no communication or update. I have attempted to follow up but the company is just BAD. I wanted to get another membership but I would rather not sign up with people like these. Do better Virgin Active SA!!!