BW
Bernard W
1 reviews | Active since Jul 2024
02 Jul 2024, 11:48
Bad communication
Worst mistake I made to sign-up with this pathetic gym.#***
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Replies (1)BW
Bernard W's updateReviewer Update
12 Jul 2024, 15:37Now today after 8 working days that they promised to pay back my money they "accidently" deducted I receive this email.
Gooday Mr. Williams.
Gooday Mr. Williams.
Thank you for contacting Virgin Active.
I have looked into your membership and would like to apologize for the inconvenience caused during this time.
I have been advised that despite of the notes on the membership, no refund was submitted.
I have resubmitted the request and have sent the information to a Team Leader, for assistance.
The refund will now be fast-tracked from his end. As soon as its been approved by team, a confirmation email will be sent to you.
Payment should reflect within 3-5 business days from the time the email has been received on your end.
BW
Bernard W's update12 Jul 2024, 15:37
Reviewer Update
Now today after 8 working days that they promised to pay back my money they "accidently" deducted I receive this email.
Gooday Mr. Williams.
Gooday Mr. Williams.
Thank you for contacting Virgin Active.
I have looked into your membership and would like to apologize for the inconvenience caused during this time.
I have been advised that despite of the notes on the membership, no refund was submitted.
I have resubmitted the request and have sent the information to a Team Leader, for assistance.
The refund will now be fast-tracked from his end. As soon as its been approved by team, a confirmation email will be sent to you.
Payment should reflect within 3-5 business days from the time the email has been received on your end.