Bad Bad service from Virgin Active Bedfordview

Joined Virgin active 1 May 2021 as a vitality memeber and they were running a promotion for 3 months free, great deal! Vitality members pay R250 per month. Now for the most disappointing part of it all!

Never received 3 months free Never linked my vitality R1200 deducted of my acc monthly instead of R250

3 sales people giving me back and forth answers Had to re sign my contract about 4 times Phoned customer care, they promised to phone me back within 48 hours, still waiting.

Terrible service from a company like Virgin Active They are so quickly to take down your banking details for debit orders but can't assist with anything.

Im now due a refund of R2400, yet nothing gets done about it.

I do not recommend for anyone to join virgin active, they really do not have any professional customer service, SUCH A DISAPPOINTMENT!

If they can prove to fix this asap, then I will leave a good review but until then I will spread the word and keep leaving reviews because I dont wish this situation upon anyone.