bad bad bad

So let me start with how we have been members with virgin on and off for many years my whole family in fact. This year in March i hurt myself and was not able to renew my virgin membership due to injury. I was going to go back once i was healed. I informed virgin of this as they were calling every moth and every month i told them the same story that i was hurt and could not train an was cancelling membership until further notice. But for the love of mercy i don't understand why people do not update their systems why on earth do consultants not share information on their systems so that there is no need to keep calling about the same issue for months on end. Its been 10 months now that vigin keep telling me i need to pay them. I have spoken to so many consultants every single month i even asked the last consultant what language i should speak because they are not understanding. So for the last time will you guys put your records straight check your information and call logs and stop telling me i owe you money! i do not! Can someone sort this out i am so irritated by messages calls ect! iI cancelled my membership in March when i got hurt and had to be hospitalized. Can you guys just amend your systems!