CJ
Carrie-Anne Jackson
1 reviews | Active since Jul 2012
09 Oct 2015, 10:55
Bad attiude/ billing/ service
My membership had to be renewed as I did go to gym for the 24 times a year as I have a baby. So in June I re-joined with Discovery Health at Meyersdal Linda help me and said I still don't have to pay for the gym as its was going to carry on the way it has done for 10 years already, now someone from your head office with a bad attitude said I own over R700.00 cause I added the wrong banking details.... <br> <br> I have never been asked for banking details.<br> <br> Also you had my home club wrong and for some reason cancelled my sons membership to the v-club.
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Replies (1)
Virgin Active South Africa's replyOfficial
09 Oct 2015, 16:17Hello carrie1980,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for miscommunication.
As discussed, your membership has been corrected and updated accordingly.
Should you require any further assistance in the future please feel free to contact me directly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for miscommunication.
As discussed, your membership has been corrected and updated accordingly.
Should you require any further assistance in the future please feel free to contact me directly.
Kindest regards
Robyn
Virgin Active South Africa's reply09 Oct 2015, 16:17
Official
Hello carrie1980,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for miscommunication.
As discussed, your membership has been corrected and updated accordingly.
Should you require any further assistance in the future please feel free to contact me directly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for miscommunication.
As discussed, your membership has been corrected and updated accordingly.
Should you require any further assistance in the future please feel free to contact me directly.
Kindest regards
Robyn