Bad attitude for a client service

to begin with I cancelled the membership march and they still took a payment the next month. I then calls and asked again please don't deduct the money again I've cancelled the lady then said I have to pay a cancelation fee for both members of 450 and then its over. its November and now I get calls of being handed over witch I do not like cause I've sorted this out. I will not take this anymore I will take it further if I have to. I would have joined again if I just had a bit of time and space as my family is going through a ruff patch. but after this I will find another gym maybe planet fitness as I hear great things of them...