bad attitude, bad service

I would like to complain about the service we have received this week at the Milpark gym.

Your closing time is nine pm, there are members, like myself who can only get to gym for 30 min at 8:30 - 9:00 because we have children and work a full day. Your staff have been shutting down machines and giving attitude to myself and my husband during our very little time we have.

We pay a fee to use the gym UP TO NINE PM, not eight pm. We have a right to utilise equipment and be in the gym UNTIL 9pm.

It is disrespectful and unfair that your staff are acting as if they are doing us a favour and then go on to switch off machines and make it impossible for us to utilise the facilities when we have a right to do so and then complain to us when we are trying to gym in that half an hour.

This is unacceptable , please consider this a formal complaint. I have been a virgin active customer for more than ten years and my husband has been a member for more than 20 years and we have utilised various clubs , not only Milpark. This attitude and behaviour and service needs to be corrected urgently.