1 reviews | Active since Dec 2012
Bad Attitude and Disconnected
I had a dealing with Jennie at Sun Valley, Sunday 17:30 empty gym could literally count the number of members in the gym on two hands and feet, who refused my 6 year child entry into the gym to do some cardio with dad which has never been an issue in the off peak times before, understandably as she explained its not VA policy to allow children into the gym under the age of 8, fair enough I dropped my child at home and returned, I expressed my displeasure and was told not to be rude and was spoken to in a very condescending manner so I walked away, what happened next was an issue, uttering something under her breath I continued to walk away and went about my training. three children under the age of 8 playing in the gym 1. on the ****** bars, a toddler running around the treadmill's and one playing on a stationary bike and nobody working on the top floor but 5 people at the front counter. I battle to understand the double standard held at the gym but can accept that these are the rules, I disapprove of the little power trip and the ******* attitude(staff training), after my training speaking to another person at the reception i find out that there was an indemnity form. <br> <br> confused!
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active please accept my apology for the experience at our club.
Your concern has been escalated to the club general manager and she has sent you an email with feedback on the matter.
Should you require any further assistance please feel free to contact me directly on ***.
Kind regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active please accept my apology for the experience at our club.
Your concern has been escalated to the club general manager and she has sent you an email with feedback on the matter.
Should you require any further assistance please feel free to contact me directly on ***.
Kind regards
Robyn
