Bad Attitude/ Accounts

Im really disappointed in Virgin Active after being a faithful member for years. They suddenly began debiting me for a huge amount and I informed a consultant via email that I had concerns and will not suddenly pay that huge amount. He neveg got back to me and I did not attend the club for 2 moths and also put a stop payment on my debit order as no one had Virgin Active could assist with my account.<br> <br> I then received a call from the Head Office informing me that my account was in arrears, when I informed them of the above issue, they just hung up on me while I was still speaking. I then calle the club that I used to attend and was transferred to someone in sales who said that they were not able to assist me but I should speak to Head Office. While I was still explaining about the issue, she cut me off.<br> <br> Is this how Virgin Active treat their clients???<br> <br>