BAD ATTITUDE

I have been a virgin active Lenasia member for approximately 2 months now, overall I have been satisfied with the facility, until the evening of Tuesday the 16th October 2018, when I received a terrible customer service from the lady by the name of Fifi, she was rude and not interested not forgetting the facial expressions I mean who pulls her face while talking to the customer. Even after I addressed my issues with her she did not have a decency to apologise "BAD ATTITUDE". I got to the gym with my 10 years old son who does not have a gym membership yet I was advised to open a membership when I asked her to proceed with the membership she asked for a birth certificate which I don't normally carry around. I had to leave my son sitting at the reception couch as I needed to attend a class, I trust and believe that this matter was suppose to be handled in another manner rather than leaving my son sitting at the reception alone. No professionalism at all, I mean Virgin Active is a big brand to have *********** people like Fifi at reception.