Bad and degrading service

I have been a club member at Virgin Active Waterfall Park for over a year and a Virgin active member for much longer. I must say in the beginning the service was excellent and it saddens me to make a complaint like this because we love our gym and used to love spending time there. We spend a lot of money for our membership and in return we expect the service we are accustomed too. The last couple of weeks there is a constant problem with the TV channels available on the training equipment; The Supersport 1 (one) channel is not available. I finally had enough when The ETV (Steve Harvey Show - Pathetic) channel was programmed on Supersport 1 this Thursday past and asked if we could see Supersport 1. The lady at the front desk said she will change it but it never happened I was also told to tell them that I want to watch Supersport 1 only then will they change the channel. Today while I was training again I had to ask to change the channel and again I was ignored I had to ask another employee which finally did it (Four Channels showing soccer). I am sick and tired of the bad service I get. This is only one thing among a list of complaints. I am an avid swimmer and often we see people swimming without caps diving or jumping into the water. I am also not using the sauna anymore as people sit in it naked; no one is enforcing the rules of the club. I should not ask someone to watch Supersport 1 it is part of your service package if you do not want to provide this service please let us know publicly so that we might move over to Planet Fitness or another club. I should not be concerned about the safety of someone's child when I am swimming. Really not impressed.