Bad Administration Processes

This morning I was Contacted by a lady informed me that I cancelled my membership with Virgin Active on 14 February 2023 and am owing them R207. Well I was gobsmacked that it took them and their accountants more than a year to inform me accordingly. Shouldn't they have picked it up with audits done at the close of the previous Financial Year?

I was prepared to eft it immediately and was provided the following to use, via sms: MBD BANK DETAILS AS FOLLOWS STANDARD BANK ACC NO, BRANCH CODE, AND REFERENCE TO QUOTE. Nothing more.

Usually requests like that are done with a letter or some documentary proof from the specific company on and Invoice or letter head but it seems Virgin Active expects us to just believe we owe money and expect us to just make payment and expect no documents to keep for future demands if they should arise.

Well I am aware of the different ****s going on and will not make any payment without documentary proof that I indeed owe them that money. Very unprofessional administration staff and Virgin Active.