Bad Admin or Heartless?

<p>My dad has been a loyal member of virgin active for years who never defaulted on his payments. He suffered a stroke almost 3 months ago which rendered him unable to use his right limbs and he lost his speech. His doctor wrote a motivational letter to have his contract suspended until October 2017 while he attends physio to get him as rehabilitated as possible. My mother sent this letter to Virgin Active, she received no response and now she discovers that Virgin Active is STILL deducting his monthly premiums from my Dad's account!</p>