Bad Admin

I tried to get membership in Randburg March last year but that was never resolved due to the pandemic.

I had a previous membership that is in arrears and I was not the person responsible for making payments - it was the responsibility of my previous employer- as this was a company benefit. I was made aware of this in March when I tried to get membership of my own.

I spoke to one of your call centre agents today and they advised that the account was handed over. No one has ever contacted me about the amount outstanding - which I would assume that we are in agreement that it is not my debt to pay.

Mind you this is a debt from 2017 - instead of going after the Company that owes them they want me to settle the debt. I don’t understand why I have to pay for Virgin active’s inability to follow up on its outstanding debts - all I wanted now was to get my own membership where I am responsible for the account but I can’t because of this.