AWFUL service and no intention to retain clients!

In October 2014, I had to move from Joburg to Midrand in which I could no longer go to Balfour Park Virgin Active anymore. On 30 Sep, I went to the gym asked for a suspension on my account until I find a gym in Midrand. The tiller advised, she cannot suspend the account, she has to cancel it and once I find a gym, I can reactivate it. <br> In late November, I called Virgin and I was told if I wanted to join the gym again, I had to pay the joining fee AGAIN which is about R800.00.I was NOT advised that this fee would be applicable if I re-activated my account at the time of cancellation. <br> I complained with Virgin directly for the past 3 months&finally received this feedback from Natasha, a \ customer care specialist"who stated she listened to a call on 3 Sep and stated I knew this would happen and said \""Should you wish to re-join now you will be required to pay the joining fee as we are outside of the window period for us to retract the cancellation\"".I cancelled it on 30 Sep so how can calls have been made before that. She basically told me where to go and had no intention of retaining a client .I am so disgusted as to how I was treated here. Thanks for Caring.Your Service is AWFUL! """