Awful service

<p>I would just like to take the time out to tell you how deeply dissapointed I am in the service of the branch.</p> <p>Let me explain to you, I went to virgin active to sign up my student as he wanted to join the gym, he doesn't have banking and therefore opted to pay cash, which was not a problem, but he had to have someone assist him with banking details as the application would not go through.</p> <p>I then offered to help this fela by giving mine. I WAS reassured by RYAN that they will not be deducting any monies from me. The student then decided to cancel when we got home, also informing BONGI. which was ok.</p> <p>The 25th came and to my dismay a debit order of 530 had been deducted. I made numerous calls to the branch and nobody gets back to me. I am sick of RYAN just apologising. ALL he keeps saying the admin admin. I want my Damn money bac****! The service is shocking. I spoke to manageress two days ago and she promised to call me back Nd guess what I'm still waiting???</p>