Awesome service received!!

I called in wanting to freeze my gym membership for two months but the agent never did a retro freezing which ended up myself having to pay the full membership fees for what I had initially froze. I called in early this morning into the contact centre and spoke to Jawaad Coetzee. I was really upset that Virgin Active had taken money from my account without my permission and the amount agreed upon. Jawaard explained everything to me and after a 45 minute conversation I still wasn't happy with the outcome, not because of Jawaad but because of the previous agent that made a big mess. I requested for the supervisor to call me at 12pm today after Jawaard had advised that he would explain it to her before contacting me. By 10:15am Jawaad had called me again to give me the good news of my money being refunded and how long it would take. Jawaad has been excellent and I think his a good asset to Virgin Active. Please compliment him on his efficiency and awesome response and attitude he has towards me. He listened carefully even when I interrupted him. If I would ever have a problem again, I would definitely want him to assist me. THANK YOU AND WELL DONE!!!