1 reviews | Active since Mar 2015
Auto Renewal of Contract
Good Day, <br> <br> I hope this finds you well. <br> <br> Please note that I took out a 1 year gym contract from Jan 2014 to Jan 2015. I expected the contract to drop off after a year. It did not. As such, when checking my accounts I find that I have been charged up to the current date. On March 13 I went into the Berea branch and they explained that I need a written letter to cancel. So I comp****. <br> <br> However, they referred me to the call center to inquire about a refund for the months charged. The call center stated that the contract was a auto-renewal. However, I am fairly sure VA would have had to send me a notification prior to the date of the contract ending and give me the choice to renew or cancel. Perhaps I read the consumer protection act wrong. I did request a copy of my contract sent to me via email on the 13th and I have not received it to date. <br> <br> I am not happy with this. Kindly revert back as soon as possible so we can resolve this situation. <br> <br> Kind Regards, <br> Mohamed I. Khan
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As discussed, I have processed your cancellation accordingly and sent you an email to confirm.
Should you require any further assistance please feel free to contact me directly :)
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As discussed, I have processed your cancellation accordingly and sent you an email to confirm.
Should you require any further assistance please feel free to contact me directly :)
Kindest regards
Robyn
