Attitude has no place at the front desk!

My wife decided to take my mum along to our kids swimming lesson. Mum doesn't have a membership but on a prior occasion my mum-in law was allowed to watch the child swimming as a spectator. This time around they want an ID number which was not available. When my wife challenged the double standards, Iris the staff member at the front desk displayed a bad attitude. When the ID number was made available, she hesitated to assist and kept herself busy doing admin with my wife ,mum and kid waiting for her to assist them, she then made her way to assist other members who had just come in, answer the phone and deal with other queries and when asked why the delay she continued doing her admin .. staff with bad attitudes should not work in the front desk or in the service industry for that matter...