@VirginActiveSA are *******!!!!!

I started my gym membership in May with @VirginActive Maponya Mall. Thabo the manager helped register me and explained that I will have a 2-month free promotion when I attend the gym four times a week, which I did. To my surprise, in September I received a call from Head office stating that I have a balance due. Decided to print my statement to confirm this. Low and behold I found that @VirginActive has been debiting from my account twice in 1 month from June to September 2021. Yes including the 2-month promotional offer. I then head to the VirginActive at Maponya to get assistance, I spoke to Thabo first who said I should print my statement which I did. The same day when I got back he was on lunch and was then referred to the administrator Tebogo. She took my statement and said she will get back to me. She got back to me and stated that there was nothing taken out of my account and I was debited correctly. Mind you I had highlighted the amounts for her in Neon Orange for her to see!!!!! She further said she will call me to resolve this and till today I have not heard from her and she is still sitting with my query. BY THE WAY, I AM NOW SITTING ON A BALANCE DUE OF R2K AND some odds while I run around looking for assistance and this amount increases every month like I have not been paying for the membership. @VirginActive are ******* who have prayed on customers and @Maponya branch has no sense of urgency when it comes to such queries instead they will test your intelligence by saying nothing was taken out just to save their assess. If this is not resolved by COB tomorrow I will be heading to the Ombudsman to lay a charge of breach of contract and theft!!!! I WANT WHAT IS DUE TO ME AND FOR THAT RIDICULOUS OUTSTANDING BALANCE TO BE REMOVED. How do you say I owe you money yet you are DEBITING YOUR MONEY TWICE IN A MONTH???? HOW IS THAT OK???? Resolve this now!!!!!!