zM
zintle M
1 reviews | Active since Oct 2012
04 Feb 2015, 10:34
At my wits end and irate
Continuation of my previous complaint of 2 months of being sent to and fro by this company concerning a **********ly activated membership. After being asked to send some document I received no further feedback, so I called in again Monday the 2nd Feb. I was told the money had been paid into my account in 3 R475's and 1 R360. The R360 did come through but not the 3 R475's. When I called again today the 4th Feb I was told \Oops the system had failed to send". Why had they not checked if it failed or not? Is the frustration theyv put me under not enough? Irate is an understatement to how I am right now. Quick to ***** people"
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Replies (1)Virgin Active South Africa's replyOfficial
04 Feb 2015, 11:54Hello Zsi-Zsi,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise profusely for the inconvenience caused to you.
As per our telephonic conversation, I have confirmed that your refund has been paid out and I have emailed you the proof of payment.
Have a lovely day.
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise profusely for the inconvenience caused to you.
As per our telephonic conversation, I have confirmed that your refund has been paid out and I have emailed you the proof of payment.
Have a lovely day.
Robyn
Virgin Active South Africa's reply04 Feb 2015, 11:54
Official
Hello Zsi-Zsi,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise profusely for the inconvenience caused to you.
As per our telephonic conversation, I have confirmed that your refund has been paid out and I have emailed you the proof of payment.
Have a lovely day.
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise profusely for the inconvenience caused to you.
As per our telephonic conversation, I have confirmed that your refund has been paid out and I have emailed you the proof of payment.
Have a lovely day.
Robyn
