Arrogant Virgin Active. Are you too good for customers???

The accounts division and retention division are bad. Very poor customer service. No feedback to emails since November 2023. The customer care division even worse. No feedback to emailed complaint. Does Virgin Active have such an arrogance of superiority that they don't care? Billed and debit amounts are.not what was agreed to. Tarryn the manager in retentions doesn't keep her word. Vuyo in retentions appears to be mute. VIRGIN ACTIVE strategy of promoting wellness is definitely not filtered to all depts especially membership retention and communication.