Arrogant disgusting staff (Nelly )Ballito virgin active

Been member of virgin active 20 years +, loyal customer . I had left my access card in my partners car and she was away for a few days . The manager Nelly at virgin active ballito would not allow we access. In past over years Iv had similar situations and other staff have made a plan and treated me like a loyal customer .She was extremely unforthcoming , rude and just told me you can’t come in and turned her back to me . The other reception lady told me that nelly has authority to over ride system I had just bought a new gym card within the last week.it was not about the 50 zar card fee , it was principal that I had my card and it was in my partners car who was coming back that same day . Still Nelly refused to let me in and she was adamant . She then told me I have to buy a new card which I proceeded to do . She then told me they will not accept cash and only my credit card . Apparently Nelly reported me as insulting her which I did not as I told her I’m going to report her to virgin active head office . So Clearly Nelly knew she had treated me badly and tried to paint a different story .2 weeks later my gym membership got suspended without anyone sitting down and talking to me or hearing my side of the story . I arrived to train And they simply told me my account is suspended . They could of sent me email or whatsup and been professional I feel I have been treated really badly by Virgin active staff .Virgin Active is one of those company's that will probably not survive post COVID . This is not how loyal customers of 20 years should be treated . Depending on weather they contact me and applogise will depend on weather I cancel my subscription with virgin active . I’m a member of multiple gyms and I get treated like a customer. Perhaps management of Virgin active should have some staff training on how to keep customers happy