FO
Franciska O

1 reviews | Active since Aug 2014

25 Nov 2015, 10:23

Arrears on old cancelled membership from over 4 yr

I had a contract with Virgin Active over 4 years ago. I lost my job, and was unemployed for a long time. Now my life is back on track and I would really like to join this gym again in Krugersdorp. They insist I pay 50% of the arrears (3months) for a time my card was cancelled, and I couldn't use any of the facilities (My card did not even give me access to the gym)? How can they expect me to pay for a service I didn't or couldn't use? I lost my job, had no income, am a single mother and had no control over what happened to me? Gyms make a lot of money, and its strange that when people want to join, they still insist on bleeding you out to get every last drop of blood. Giving me 50% discount does not justify the fact that I cant pay for a service I DID NOT USE. The person I spoke to Bianca Ross was very kind, but unfortunate cant help me. Here you have a guaranteed contract income for the next 2 years, but refuse to assist with writing off a debt (for something I COULDNT USE)

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply25 Nov 2015, 16:10
Official
Hello kleintjie0805,

Thank you for taking the time to chat to me earlier.

Please accept my apologies for any inconvenience caused.

I am pleased that we have been able to resolve this matter and look forward to having you back on board.

Please feel free to contact me should you require any further assistance.

Kind Regards,
Tracy-Lee