Appauling service

I reversed the direct debit two days ago due to unforeseen circumstances. Had to pay medical bills. Got to the gym this morning and Mokete at reception Virgin Active Eco Park told me he cannot let me in as I owe the gym. I have to call head office and make arrangements first. I was at the gym at 06:15...their call centre operates from 8am until 5Pm. I've never been that embarrassed in my life. People were behind me when he was telling me this. That's poor customer service at the peak level. I didn't enjoy my gym session. I love Virgin Active but it's not for the first time I get bad service from receptionist. They undermine people. TRAIN YOUR RECEPTIONIST. IT'S NOT WHAT YOU SAY TO CUSTOMERS...IT'S HOW YOU SAY IT. My journey with Virgin Active ends here. My experience with VA is bad. Membership: ********** 235