Appauling customer experience

July 2023 I tried to join Virgin Active only for the agent to wrongfully register me under Balfour gym when I told him exactly which one I wanted. It became an issue to transfer my membership then I askes them to cancel thw whole contract. Today I tried to join Virgin active again only to find out that my name is in arrears & I must pay. Very disgusting behaviour as they called me in July 2023 to say everything was sorted yet now I pwe them