HM
Hugh M
1 reviews | Active since Jan 2015
28 Jan 2015, 17:20
Appalling service - in interest in resolving issue
My son's Discovery membership lapsed last year when he turned 21<br> <br> I managed to resurrect it in Dec 2014<br> <br> Vitality kicked in again Jan 2015<br> <br> I have made 5 phone calls to the call centre to get them to link his Vitality to his gym membership (I am the one paying, so I want to get the discount)<br> <br> I provided them with the reference number Discovery gave me to do the link.<br> <br> Not one of the call centre agents in interested
Helpful (0)
Replies (1)0
Replies (1)
Virgin Active South Africa's replyOfficial
29 Jan 2015, 10:26Hello HughM,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
As per our telephonic conversation today, it has been clarified that your son would need to rejoin Virgin Active because he has had a lapse in service with Vitality for about 7 months. I have explained that a new contract needs to be signed and an activation fee is required which amounts to R1225.00.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
As per our telephonic conversation today, it has been clarified that your son would need to rejoin Virgin Active because he has had a lapse in service with Vitality for about 7 months. I have explained that a new contract needs to be signed and an activation fee is required which amounts to R1225.00.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
Virgin Active South Africa's reply29 Jan 2015, 10:26
Official
Hello HughM,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
As per our telephonic conversation today, it has been clarified that your son would need to rejoin Virgin Active because he has had a lapse in service with Vitality for about 7 months. I have explained that a new contract needs to be signed and an activation fee is required which amounts to R1225.00.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
As per our telephonic conversation today, it has been clarified that your son would need to rejoin Virgin Active because he has had a lapse in service with Vitality for about 7 months. I have explained that a new contract needs to be signed and an activation fee is required which amounts to R1225.00.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn