Appalling Service from Virgin Active South Africa Head Office.

Appalling service at virgin active head office and bel air club. I joined the gym in Feb 2022 through an online enquiry which was responded to swiftly, very impressive turnaround times. Later in March I joined Vitality and received a confirmation email that Virgin Active had been notified. However, at the end of April Virgin debited 100% fees rather than 25% and I raised it with them in May. I also sent an email to the consultant who assisted me with my first membership and attached proof of Vitality membership. Now a month later and numerous emails I still haven't been signed up as a Vitality member on Virgin Active's systems. I also spoke to Bel Air personnel on two different occasions who promised that a consultant will call to sign me up again, needless to say no-one has called. It is shocking that Virgin Active responded to my initial enquiry for membership swiftly and has totally ignored my query regarding changing my membership to full Vitality despite a number of calls, numerous emails to different people and in-person visit at the club. All I wanted was to update my membership so I can benefit from Vitality membership and be refunded for the months where 100% fees was collected from my account. Up until now Virgin Active has been debit my account with the 100% fees.