Appalling Service at Virgin Active Cedar Square

#VirginActiveCedarSquare They assign bulldogs to welcome you in. Poor service!!!

What happened? I went to the gym as per my routine, I intended on being there for at least 2 hours. 1.5 hours of gym followed-up by a visit with the Biokineticist. I had my baby sister there with me, who was in no way going to use the gym facilities. All I requested was that she sit and have a smoothie at Kauai while I finish my session. Nthabiseng Maribe, who is "said" to be the manager at Virgin Active Cedar would not budge. Told me that my baby sister would have to pay a guest fee of 190 :|

Whilst I appreciate that Virgin Active is a business and needs to make profit , what exactly was the R190 for, since my sister was waiting for me to finish my session? She was not there to use the gym. I have been a loyal Virgin Active member since my varsity days, it's quite disheartening to realize that I am merely just a number.

Nthabiseng was unprofessional, rude and she lacked compassion. She and her friends laughed as I went off - it was really embarrassing - I am really tempted my move my entire family to Planet Fitness. People pay for service, a heart and a smile, not for someone to make you feel as thought they are doing you a favor, meantime they gladly debit your account month on month. Will definitely not be recommending Virgin Active!

Funny thing is that, the very same afternoon I get a call asking if I would like to refer any of my friends to VA, one free month if they join. You give me poor service and then expect me to give you referrals? You must be joking!