Appalling service

6 February 2019,at 16.55. Some reception staff including the manager on duty at Virgin Active Glen Marais do not have a clue on how to handle clients concerns, instead they were very rude. Surely, a big organisation like this one need to invest in staff training, especially when they are deployed in key positions to be the face of the business. I do not see myself renewing this contract nor encouraging my associates to be in a place whereby not even their safe is not guaranteed should there be any form of emergency, especially after displaying that kind of rudeness.