Appalling Customer Service

In 2016 I was working for a company that offers medical aid and joined Virgin Active with the discovery benefit. Left the company in late 2016 due to personal reasons and lost my medical aid and was under the impression that my Virgin Active gym membership would automatically cancel as well. In 2017 I was called by MBD who stated that I owe them money which came as a surprise to me since I had received no correspondence or communication regarding my membership still being active. I would love to rejoin the gym however nobody at Virgin Active is willing to assist me even though I am more than happy to arrange a payment plan to pay back the arrears. I worked for Virgin Active in 2018 and I know that it is possible to assist in these types of situations. This is absolutely the worst kind of customer service and I’m appalled by the lack of willingness to assist when I have agreed to pay the previous debt.