APPALLING!!!!!!

Extremely tired and annoyed by virgin active staff members. Their call centre staff are not informed of their rules and procedures and after they misinform you they refuse to take accountability and make you sound like you are making unreasonable requests when they told your request is possible. Worst of all they make you wait for feedback and do not keep their appointments to get back to clients. I have been a member since 2010 & this whole time I have had to put up with this appalling service. I am a paying customer but they keep treating me like they are doing me favor or as if I'm using their services for free. I'm really tired of fighting with people from virgin active. I don't know how much more of this I can take. The sad thing is that even one of the consultants told me that I'm not the only one who goes through this. He says they deal with this kind of frustration from clients on a daily basis and. We really need help someone needs to help us as clients, & give us guidance as to deal with this. Because virgin active staff really get away with treating customers unfairly & there is nothing we can do about it. I don't want to fight with them anymore. I'm tired!!! HELP PLEASE