Appalled by the service received

I'm absolutely appalled by the terrible service I've received from Virgin Active Edenglen. I've been unemployed for about 2 years,I went to the club to inform them of my situation and to make arrangements to settle the outstanding amount for my brother's account. I was informed that all is in order. A week or so after I received a call from an attorney. I went in to make the payment as per the arrangement and was informed by Margret that she would update the account accordingly. Thereafter I still kept getting calls from the attorney. I then contacted the call centre and spoke to a few consultants who informed me that all is in order and that they will withdraw the file from the attorney. I kept getting calls so I went in to the club, spoke to Margret again who said she would follow up and log a call. I received no feedback so I went back to the club again. She then told me she'd give me a call the next day. She called and told me that the file will not be withdrawn and I have to re-join the gym, pay an initiation fees ect. I am extremely unhappy because I made an arrangement and I was told that all was in order just to be told that there is nothing they can do.