App Issue Ongoing for 6 Months

I've been having endless issues with the VA app since joining in August 2023. My rewards are not automatically loaded, so I've been requested to send a message every week when I've hit my goal and it will be manually loaded whilst they're working on resolving the issue. 1. It is 6 MONTHS later and the issue still hasn't been resolved?! 2. It is all good and well if my rewards actually get loaded when I message, but they don't. I've now messaged three times for my reward from last week and it still hasn't been loaded. Please can your team actually prioritize sorting this problem out now and, in the interim, please make sure my rewards are loaded timeously the first time I message about them.

I've followed the prescribed protocol for raising an issue with VA several times but it still has not been resolved, hence why I am now posting here.

There has also been a glitch with January debit orders which I have been informed by the branch is widespread and which has still not been resolved. I have offered to pay via Speedpoint at the branch but they have told me to please wait and "see if the issue is resolved".