Apathetic Club General Manager

As a former employee of Virgin Active Kimberley, and a gim member for 14 years. I would like to take this opportunity to complain about this club's CGM Ronel Markram, because with her messed up attitude she is ruining more than one persons life. During my time working for this club I have made a major contribution in terms of service and hard work. I have attended literally every training that was available. When the time came for my job interview I had to hear what a bad employee I was and how I did just about everything wrong as well as personal criticism. Absolutely no recognition given to the good things I had done. To top this off a person with a lower level qualification and NO experience as a fitness Instructor was appointed with this interview. After talking to the national Director, a probe was launched into whats going on at this club. However my side of the story was never asked for, and so a one-sided opinion was reached. Now lately whenever I e-mail my CV to Ronel Markram. I am never let know of whether she received the CV or not. At times she claims that the CV went missing "in the post" I feel like this is a waste of resources and not fair to the company itself to obliviously push people out with experience and training for which the company has paid for. Also Ronel Markram Hides behind her desk most of the time and wont even greet a person even though she knows that you are a long time member. So I feel like Ronel is ruining the Vibe of of everything that's supposed to be good, and it is my plea to top level management that she will be removed or demoted or moved. I'm sure this enquiry wont even be followed up by her. So I rest my case with the top level management. THX