Anything for a sale

I would like to lodge a complaint regarding the way in which my membership conversion as handled. Michael approached me at the end of November to convert me to Multiply, as my Vitality membership was coming to an end.<br> <br> o First of all, he charged me a card fee, which I've learnt now from several club members that he wasn't supposed to.<br> o Secondly, I had asked him to make my conversion effective 1 December, but he insisted to make it effective immediately-obviously it was more important to him to make the sale than to listen to the customer. He then promised that I would be refunded what I had already paid to Virgin Active via Vitality, and that I will be charged pro-rata on my new membership. I wasn't happy with this, but he reassured me it would be fine. Which it wasn't. <br> o I was charged a host of fees almost immediately by Momentum Multiply and to date, no refund has been made to me.<br> o To add insult to injury, I was also charged full gym fees by Virgin Active, which Michael also reassured me will not happen. So for gym this month, I've paid a total of R1051! For someone who's on a 'loyalty discount', that's absurd! I am so disgusted. I DONT WANT MICHAEL TO CALL ME!<br> <br>