1 reviews | Active since Sept 2012
Annual increase after 2 months membership
I joined virgin active as a higher paying premier member in November 2015 . I have just received a annual increase I sent Virgin my thoughts on this on Facebook they tried to justify it but it's unacceptable in order to recieve a annual increase one would have to have been a member for a year not 2 MONTHS it's absolute slap in the face considering Im paying a higher fee to be a premier member as well I recieved no notification they **********ly debited the my account the higher amount and what's worse is that I held the conversation regarding increases when signing up in November I asked the question to the consultant and I was told that I did not have to worry about any annual increase until I had actually been a member for a FULL YEAR . If this is not addressed I think I will cancel the contract purely based on the fact that virgins ethics are poor taste and they forget they are not the only gym around
Thank you so much for taking my call today.
We appreciate your feedback and will definitely pass on the suggestions.
I once again apologize for being mis-informed and I trust your journey with us will only become better.
Kindest regards
Robyn
Thank you so much for taking my call today.
We appreciate your feedback and will definitely pass on the suggestions.
I once again apologize for being mis-informed and I trust your journey with us will only become better.
Kindest regards
Robyn
