tT
tyleradammcdonald T

1 reviews | Active since Sept 2012

05 Jan 2016, 19:03

Annual increase after 2 months membership

I joined virgin active as a higher paying premier member in November 2015 . I have just received a annual increase I sent Virgin my thoughts on this on Facebook they tried to justify it but it's unacceptable in order to recieve a annual increase one would have to have been a member for a year not 2 MONTHS it's absolute slap in the face considering Im paying a higher fee to be a premier member as well I recieved no notification they **********ly debited the my account the higher amount and what's worse is that I held the conversation regarding increases when signing up in November I asked the question to the consultant and I was told that I did not have to worry about any annual increase until I had actually been a member for a FULL YEAR . If this is not addressed I think I will cancel the contract purely based on the fact that virgins ethics are poor taste and they forget they are not the only gym around

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply06 Jan 2016, 12:53
Official
Hello tyler mcdonald,

Thank you so much for taking my call today.

We appreciate your feedback and will definitely pass on the suggestions.

I once again apologize for being mis-informed and I trust your journey with us will only become better.

Kindest regards
Robyn