********* and Misrepresentation

I was signed up under false pretenses, **** to and now I am not receiving a response to the emails I have sent to the address I was told is the one I need to contact for the cancelation fee to be wavered. I signed up on the 24th of November 2023 with a black Friday deal. I was told that I would get my January and February 2024 months free which I did not. Not only that, they increased my fee after only 1 month after joining from R370 to R400 without telling me there will be an increase within a month. The website still shows R370 and I haven't been with Virgin Active for a year so an annual increase is not an excuse. If I'm ever told annual increase it means ANNUAL which means year, not month. There's more... Lorraine Virgin Active in Port Elizabeth, where I joined, is not worth the price. No generators during loadshedding, weights are filthy and old, the one hairdryer they have available in the ladies locker rooms is barely in working condition. Maintenance is terrible, one of the days I went in there was no hot water and the air-conditionng was not working. I refuse to pay R400 monthly, which is unauthorized and has now been taken from my account and I am told that if I want to cancel I will need to pay R1600 and news to me now only is that I was only going to get the free months off if I went in at least 3 times by the 10th of December... when I was away. And I was NEVER told this when I signed up telephonically. I still confirmed over the phone that the amount would be 370 for December, January and February free and 370 again there after and was told that was correct. I will block the unauthorized payment and I will take this further and I will leave a review everywhere I possibly can. VA is highly ********* and I don't recommend it to anyone.