********* and misleading sales

********* behavior by intentionally selling me on a discount that was not valid to increase my son's contract amount. In August last year my son turned 18 and his contract was moved from under 18 to student. I started paying R530 for a premium account which is the student rate. In February this year I received a call from Virgin Active Greenstone to state that my son's membership qualifies for a 30% discount because we are on banked. I did not call Virgin active they called me, they asked me to come in a resign a contract this was a red flag and I did not pick up on it because I trusted virgin active. The day I went in the system was not working, so I signed a manual contract. The next month they charged me R680 as opposed to the R371 that was agreed. I immediately unpaid the debit order because this is not the correct amount my son is no longer gyming as constantly because everytime he goes to gym he has to explain that Virgin messed up his contract. I have spoken to Zanele, Usira, and Lesley everyone says they will help no one helps. they keep telling me I must call bankmed and sort it out.....I did not contact bankmed or Virgin active but I have been left to ressolved this issue on my own. My investigations revealed that I did not qualify for a discount Virgin active Greenstone should not have called me, my contract of R530 should not have changed to R680 and Virgin is refusing to assist in rectifying the situation the last person I spoke to said they will rebate the past 3 months to R530 and I must pay the arrears even though my son is not allowed access to the gym and special arrangements needed to made note he used to gym everyday, he then went to gyming 2 to 3 times in the month because we had to beg for access, whilst the mess that virgin active made was being investigated. I can not believe that I must pay the arrears when my sons access was revoked due to virgin active breaching the sales pitch that was made.

I am disgusted that I will now have to pay R680 going forward for his membership but there is nothing I can do about that. I am further disgusted that I am being asked to pay the R530 per month for the last 3 months when I have been liaising with Virgin asking for this very same agreement, but got told no...in that 3 months my son could not gym freely. the right thing to do would be to return my contract to R530 and remove the arrear amounts as my contract was messed up by Virgin active. But I am told this is not possible as the new rate for students is R680( note I started on R530 last year September so my rate could not change in 5 months). So I am trying to meet in the middle by saying remove the past 3 months arrears let start again from the 1st of July with R680 and Leslie from Virgin active says because he used the gym 4 time in June this cannot be the case, I have explained to her we pay for 30 times not 4 times and it was reduced to 4 because the contract was messed up by Virgin active.