Always overcharging

I had been a member of Virgin Active for 3 years In that three years I can say that the admin and more so in the financial side - is absolutely horrific. In the beginning they are quick to sign you up - sales people will travel from other gyms to come to you to sign you up. I initially signed up with membership for R305 but later got charged over R400. Many phone calls later - as well and also speaking to people at the gym - I got no joy. To be honest, majority of the time, if you speak to any admin at the gym they have absolutely no clue to what is going on. Furthermore my husband signed up for R400. But got charged over R600. Same story, no assistance. No one can help

Later on we moved to discovery vitality and now we would only pay R189. But obviously, Virgin active didn’t acknowledge that even though I spoke to them and Also had a conference call with discovery’s vitality. Absolutely no help

Later decided to just cancel my membership because they’re only interested in *****ing peoples money then returning what RIGHTFULLY ours.

After I cancelled they call NUMEROUS times with the saying “I see you recently cancelled would you like to join” oh please. Save yourself from this gym who’s only here to ***** money. No care for their customers. Just enjoying peoples money :) horrific.

Go to Planet fitness. Much better. And ADMIN IS really good! And extremely helpful