Alberton Meyersdal Double payment, no feedback, no answer

The 25th of January 2024 we joined Virgin Active Alberton Meyersdal. They said the debit order will be adducted from my account on the 28th which was not the case and Virgin active started calling and messaging saying we didn't pay. They send the payment link and we paid on the links. They blocked my account after me and my husband paid the links. They said my account was not paid and blocked me still after we send proof via bank statement that we paid the links. I then looked on my account and saw the debit order went off on the 01st of Feb. Now my bank account is in rears. I send the proof of the debit order of my bank statement and still they had my account blocked. We than had to call a million times just to get an answer when finally now my account is unblocked BUT STILL HAVE NOT RECEIVED FEEDBACK ON MY REFUND FOR THE DOUBLE PAYMENT. ACTUALLY FUNNY BECAUSE VIRGIN KIND OFF BOMBARDED ME ABOUT THE PAYMENT BUT NOW THEY OW US MONEY AND NOOOOOOO FLIPPEN FEEDBACK ON MY REFUND. We even went to the gym and every time they make a note and say someone will call us but NOTHING AND I'M GETTING VERY IRRITATED.