SG
Sidney G

1 reviews | Active since Oct 2010

10 Feb 2015, 19:39

Aircons AGAIN not working - Manager Missing

As was the case the past three years, the aircon system was NON FUNCTIONAL during a HEAT WAVE. (10/02/2015)<br> And as per usual, the manager (Willie Venter) was missing and all staff as well from the weight section, hiding in reception from irate customers.<br> 1. Why are there only two fans...45 meters apart and NO AIRCONS?<br> 2. Why was the squash court painted with a paint so strong that the noxious odour suffocated the customers for three days?<br> 3. Why does the manager not communicate with his customers when he knows the aircon is out of order during a HEAT WAVE ?<br> 4. Where is the manager ?<br> 5. Is it Virgin Active policy for the staff to run and hide when they know there is something wrong and customers will complain ?<br> 6. Is it Virgin Active policy and in line with OHS Act to let in excess of 150 people do physical training in 38? with no doors open...knowing the cooling system is not functioning ?<br> 7. When will you REPLACE the manager who we have been complaining about the SAME PROBLEM for three years ?<br> 8. When will you MOVE the fascility and stop blaming maintenance of a building which you DON`T OWN, as if it helps to pass the buck ?<br> <br> YOU GUYS SUCK!!!

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply11 Feb 2015, 11:20
Official
Hello SGilroy,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the inconvenience caused to your workout.

As discussed, I have noted all concerns raised and addressed it with our senior management team and feedback will be provided accordingly.

Kindest regards
Robyn