MF
Megan F

1 reviews | Active since Dec 2014

18 Mar 2015, 10:03

Air conditioning

Hi<br> <br> Just thought I would bring to your attention that there seems to be a problem with the air conditioning system in the Sunninghill gym as there is no airflow and the gym consistently seems stuffy and hot. I don't know whether this is because the staff turn the aircon temperature up or whether it is broken, but it makes training very unpleasant. I have tried to complain to staff before but the staff visibility is very poor- I can never find anyone to speak to that actually does something to fix the problem. As well as this, the vast majority of the treadmills do not have working fan/aircon function ie. the air vents on the machines are broken, further exacerbating the lack of airflow.<br> I would like to know what the situation is, whether the aircon is broken or just not being used properly and when the treadmills will be fixed, as I am paying a lot of money every month to use the gym which seems to have some maintenance issues.<br> <br> Thanks<br>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply18 Mar 2015, 15:47
Official
Hello meg.fraser,

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active I would like to apologise for the inconvenience caused.

I have spoken to the club manager who has confirmed that the air con is in working order. The the fans are out of service but we have reported it and repairs will be completed shortly.

Should you require any further assistance please feel free to contact me directly on 021- ***.

Regards
Robyn